Digital aftersales solutions
Q-Systems’ Digital Aftersales Solutions consist of several modules, that help you to simplify and speed up service-related processes, by saving your customers and employees’ time.
Home or on-site
A variety of both Digital and Hardware modules, that can work as a stand alone or in combinations with others. You can cherry pick those services that work best in your situation.
Integrations
Our system can communicate with several major DMS systems. In case the one you use is not one of them, we will resolve this quickly. We see it as our homework, before we start the cooperation.
Connected to DMS systems
Every car Service starts with reserving a time. We provide a solution, that allows your customers to select desired date & time. Otherwise, we can connect with your scheduling system to obtain available slots and enter customer registrations.
Connected to payment solutions
We have integrated all main payment solutions out there. If your company policy requires specific payment gateway, we will make sure integration is in place before we start working together
Online service scheduling
Online appointment scheduling can be integrated into your webpage using an iFrame of JavaScript, allowing customer to schedule service according to your availability & their preferences. Design of the interface is 100% matched to your company or brand CI.
Check in
The evening before scheduled service, customer receives SMS (or) Email message, reminding them about scheduled service and adding them a possibility to check-in online, by verifying their contact details, selecting upselling options and signing work order. Once they arrive, they marke their parking location for easier allocation of their vehicle.
Upselling
Instructions to service technician
Mark parking location
In service upselling
If your service technician identifies additional fault, they can send Photo & Video report with description and pricing to customer via SMS function. Customer has a chance to instantly review it and approve it. It is more likely customers will approve additional work if transparently documented with photos & videos.
Send customers in-service report
Suggest additional services
Online confirmation
Check out
When work is done, you can send notification to the customer, and complement it with Description, Images & Video material. Additionally, you can also connect it with an invoice, and have customer pay online, to save time when collecting the vehicle.
Send customer full service report
Pay online
select pick-up/delivery options
On-site hardware
Our digital solutions can be complemented with our own hardware solution, to create seamless experience for the customer and to save time for your staff.
Compact touch
Check in & check out function
Take a number system
Display of catalogues
Possible add ons
- Thermal printer
- QR code scanner (coupons)
Locker
30 key components
Drop & collect function
Modular - combine server units
Signange screen
43'' portratit touchscreen
Check in & check out function
Advertising screen when in stand by
Aftersales dashboard
If your DMS system doesn’t provide enough information, Service scheduling, check-in & out process can be monitored and managed through Q-Systems own back-end dashboard.
Desktop
Complete overview of vehicles, their inbound and service status. View details, add images, reports and much more.
Tablet and mobile
To help service technician locate the vehicle, preview the Workorder and upload Visual material for reporting and upselling.
Try it out
Enter your contact details and we will get back to you and book a demonstration.